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A Quick Guide To Understanding Your Audience: eCRM

While over the last years, the online world has redefined the standard approaches of the sales and marketing departments of companies, making the online presence of virtually every business mandatory for its success, the rules of engagement are rapidly changing. The typical shopping behavior of people has also been modified by the convenience of internet […]

15 Industry Solutions Built on Dynamics CRM

When businesses are searching for CRM software, they are looking for more than a system to manage their sales, marketing and support teams. These days, companies choose software like people choose their cars. It is all about finding the right fit for your needs. A farmer with livestock will probably need a large truck with […]

How To Write A Customer Service Resume

We all know that when you are looking for a job in the customer service industry, you are going to need that ever faithful document that you send out to help you get the job you are searching for. Just like all other types of jobs, you need to have a good resume and cover […]

Customer Relations Jobs

Since I love working with people, I am always on the look out for new and exciting customer relations jobs that are available. You never know when you are going to find that dream job…not that my current one isn’t that good. I love it and it is in the field of customer relations management […]

Customer Loyalty Research Builds and Grows Customer Base

Consistently returning and buying customers are precious to any business. This is the reason why consumer-driven brands often provide programs that reward their customers for their loyalty. Companies need to know how they can make people come back for more through customer loyalty research. This aspect of customer service and customer relationship management helps the […]

Some Examples of Good Customer Service

Most of the time in business, it’s not all about how good the product is. Customer service and customer relationship management is of great importance, too. You may have the best solution for the biggest problem in the world, but if you don’t take care of your customers well, the competitors (who may not have […]

A Good CRM Strategy: Simplicity in Customer Services

Sometimes it really doesn’t take much to keep your customers happy. The simplest of things can already be great tokens that they can remember you by. Customer relationship management or CRM is all about taking care of the customers. A CRM strategy need not be really expensive for it to work. Often, simple acts of […]

What is CRM (Customer Relationship Management)?

So many clichés have been said about how important the customer is to any business. There are those that consider the customers king, and there are those that emphasize how they are always right, no matter what the argument is about. Businesses are highly dependent on customers, that huge efforts and budget are invested in […]

The Benefits of Marketing Automation Solutions

The advent of the Internet and the continuous improvements in networking infrastructure has led to marketing automation solutions. This is a modern way of putting together a company’s business strategies and marketing processes, so that it would be easier to generate, identify, qualify, and develop leads that can fulfill the bottom line profit goals. Not […]

What Customer Service Surveys can do

With so many competitors waiting for you to slip and make a mistake so they can grab your customers, it is good not to be complacent (especially if you are leading the market). It is also important to aim for differentiation. You should always stand out of the brood and excel all the time. This […]

About
"Customer relationship management is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service."