Contact
Recent Articles
- How To Use A CRM System To Boost Sales Of A Furniture Business
- A Quick Guide To Understanding Your Audience: eCRM
- 15 Industry Solutions Built on Dynamics CRM
- How To Write A Customer Service Resume
- Customer Relations Jobs
- Customer Loyalty Research Builds and Grows Customer Base
- Some Examples of Good Customer Service
- A Good CRM Strategy: Simplicity in Customer Services
- What is CRM (Customer Relationship Management)?
- The Benefits of Marketing Automation Solutions
- What Customer Service Surveys can do
- Customer Service Job Description
- Tactics for Customer Solution Profit
About
"Customer relationship management is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service."