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Customer Relationship Management

Customer Relationship Management

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Customer Relationship Management

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A Good CRM Strategy: Simplicity in Customer Services

January 11 CRMA 0 Comments

Sometimes it really doesn’t take much to keep your customers happy. The simplest of things can already be great tokens

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What is CRM (Customer Relationship Management)?

January 6 CRMA 0 Comments

So many clichés have been said about how important the customer is to any business. There are those that consider

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The Benefits of Marketing Automation Solutions

December 30 CRMA 0 Comments

The advent of the Internet and the continuous improvements in networking infrastructure has led to marketing automation solutions. This is

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What Customer Service Surveys can do

December 25 CRMA 1 Comment company, customer service, customer support, customer survey, profits

With so many competitors waiting for you to slip and make a mistake so they can grab your customers, it

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Customer Service Job Description

December 25 CRMA 0 Comments customer relationship, customer service, Customer Service Job Description, job descrition, management

Customer service representatives are the direct points of contact for customers whether online or off for customer relationship management. These

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Tactics for Customer Solution Profit

December 25 CRMA 0 Comments customer service, customers, profit, target market, testimonials

Let’s say you have an awesome product or service of customer relationship management – something that’s different and absolutely useful.

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Recent Articles

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  • Some Examples of Good Customer Service
  • A Good CRM Strategy: Simplicity in Customer Services
  • What is CRM (Customer Relationship Management)?
  • The Benefits of Marketing Automation Solutions

About

"Customer relationship management is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service."

Resources

  • Microsoft Dynamic CRM Software
  • Customer Relationship Management Model
  • Institute of Customer Service
  • CRM Daily
  • Customer Think
  • Virtual Offices

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