@ CRMA Northwest

Domains and Websites marketplace - no fees on sales

What Customer Service Surveys can do

With so many competitors waiting for you to slip and make a mistake so they can grab your customers, it is good not to be complacent (especially if you are leading the market). It is also important to aim for differentiation. You should always stand out of the brood and excel all the time. This […]

Customer Service Job Description

Customer service representatives are the direct points of contact for customers whether online or off for customer relationship management. These are the members of an organization that ensure their customers are well taken care of. They interact with the customers to provide all the necessary information they need, as well as give extra services as […]

Tactics for Customer Solution Profit

Let’s say you have an awesome product or service of customer relationship management – something that’s different and absolutely useful. If you have a site for your products but people are unaware of how to get to it, then the awesome factor will just prove to be futile. Customer solution profits will jumpstart once you […]

"Customer relationship management is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service."