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Posts Tagged ‘customer relationship’

15 Industry Solutions Built on Dynamics CRM

When businesses are searching for CRM software, they are looking for more than a system to manage their sales, marketing and support teams. These days, companies choose software like people choose their cars. It is all about finding the right fit for your needs. A farmer with livestock will probably need a large truck with a hitch and a large towing capacity. That same farmer will need a CRM solution that can track health information and breeding statistics.

To meet this need, Microsoft has partnered with value-added resellers (VARs) and independent software vendors (ISVs) to provide customized software built on Microsoft Dynamics CRM. Just like new cars at a dealership, there are a ton of options to choose from when it comes to industry solutions for CRM. So, Software Advice decided to simplify things a bit by singling out 15 major industries and highlighting a vendor customization for each one. This isn’t a “best-of” compilation, but it is a great resource that gives you an idea of what CRM solutions are available for your industry. Check out the blog post here.

Customer Service Job Description

Customer service representatives are the direct points of contact for customers whether online or off for customer relationship management. These are the members of an organization that ensure their customers are well taken care of. They interact with the customers to provide all the necessary information they need, as well as give extra services as they may require.

You may be an employee looking to form a team of customer service professionals or an employee who wants to know what a customer service job description is. Here are the tasks of a person involved in customer service:

Deals directly with the customers
Replies promptly to all inquiries of customers vial email
Communicates with the customers via written or personal methods
Talks to the customers about his concerns over the phone
Processes the customer’s orders promptly
Manages the customer accounts efficiently

Now, here is a list of what a customer service professional should be like:

Willing to extend extra service beyond the call of duty
Knows about individual customers’ needs
Empathizes with the customer during difficult situations
Skilled at communicating clearly – verbal and written.
Knows his customers language and how to really talk to them
Can professionally handle the customers however unpleasant they are when they have complaints or issues with the company
Has the eye for details and could work accurately
Knows how to keep the best interest of his company and customers
Technology-savvy and knows how to access automated information systems to analyze customers
Has a friendly and pleasant personality
Willing to work out and keep long-lasting business relationships

"Customer relationship management is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service."