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Customer Relationship Management

Customer Relationship Management

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Customer Relationship Management

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January 11 CRMA

A Good CRM Strategy: Simplicity in Customer Services

Sometimes it really doesn’t take much to keep your customers happy. The simplest of things can already be great tokens

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CRMA
January 6 CRMA

What is CRM (Customer Relationship Management)?

So many clichés have been said about how important the customer is to any business. There are those that consider

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CRMA
December 30 CRMA

The Benefits of Marketing Automation Solutions

The advent of the Internet and the continuous improvements in networking infrastructure has led to marketing automation solutions. This is

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CRMA
December 25 CRMA

What Customer Service Surveys can do

With so many competitors waiting for you to slip and make a mistake so they can grab your customers, it

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CRMA
December 25 CRMA

Customer Service Job Description

Customer service representatives are the direct points of contact for customers whether online or off for customer relationship management. These

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CRMA
December 25 CRMA

Tactics for Customer Solution Profit

Let’s say you have an awesome product or service of customer relationship management – something that’s different and absolutely useful.

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Recent Articles

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  • A Good CRM Strategy: Simplicity in Customer Services
  • What is CRM (Customer Relationship Management)?
  • The Benefits of Marketing Automation Solutions

About

"Customer relationship management is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service."

Resources

  • Microsoft Dynamic CRM Software
  • Customer Relationship Management Model
  • Institute of Customer Service
  • CRM Daily
  • Customer Think
  • Virtual Offices

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